ensldees +386 (0) 1 837 00 20 anis@anis-trend.si
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ensldees +386 (0) 1 837 00 20 anis@anis-trend.si
Customer portal Distributor login
  • English
  • Slovenščina
  • Deutsch
  • Español
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Service & Support
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350+ installations
around the world
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Service & Support

Service you can count on – reliable, customer-oriented, fast.
Anis Help Desk

IMMEDIATE ASSISTANCE WHEN A PROBLEM OCCURS

Our technicians with their fully equipped service vehicles will quickly be on site and solve your problem. If necessary, we ensure the immediate delivery of wear and spare parts from our extensive spare parts store and guarantee the reliable repair of your machinery.

On-site maintenance and servicing are conducted either by aircraft or by our local representatives.
It is also possible to have permanent or periodical connection to us.

REMOTE ASSISTANCE

If you are not able to solve the problem on your own. Be ready to provide information about the machine’s current status and its status prior to the occurrence of the problem as precisely as possible. We will assist you by new age technology (smart telephone by video or telephone) towards finding the solution or at least the cause of your problem.

Through the use of a modem connection, ANIS control systems engineers are able to connect to a machine PLC program and operator screen to see the status of the machine in real-time to help operators to identify problems quickly, resulting in a machine being put back into production fast with less downtime.

TRAINING, PREVENTIVE MAINTENANCE AND SAFETY CHECKS

After prior agreement, we will also provide a professional training on our products to your technicians and machine operators.

We would be pleased to do the regular preventive maintenance for your presses, to test them according to ordinance on industrial safety and health and provide support for optimising your production procedures.

SPARE PARTS

Spare parts are stored in our warehouse and are shipped immediately using the respective postal service. You can also order them via e-mail to anis@anis-trend.si.
We can provide you with the spare parts needed to create your own minimum stock for your bale-pressing plant.

CONSULTANCY AND PLANNING

Don’t know which machine suits your needs? Here at ANIS, you will be put in immediate touch with a specialist contact person who will help you with your request.

Support

Fill out the form below to get in touch with our service department.

Please provide us with as many details as possible – it will help us to assist you quicker.