I. part: Customer Satisfaction Survey after equipment start-up

Company ANIS – the baler company highly values your satisfaction. Because of this we kindly ask you to fill out this short survey. By doing this you will help us further improve your overall satisfaction with ANIS products and services.
For each question, please mark appropriate box below the number which represents your level of agreeing with it:

1 – very bad, 2 - bad, 3 – medium, 4 - good, 5 - very good

And also to compare us with our competition please chose:

- Better, - Equal, - Worse

Name of the company

Name & Surname

Address

Website

Telephone

Pre-sales

Kategorija

Pre-sales

I. part: Customer Satisfaction Survey after equipment start-up

What is your business relationship with the baler manufacturer ANIS Trend d.o.o?

I am recycling Equipment trader – distributor

I am End Baler User

Please fill in your the most appropriate job title from the following

Owner

Manager

Director

Plant Manager

Technical director

Purchasing Manager

Sales Manager

Plant Engineer

Service Manager

Maintenance Engineer

Technical Sales Representative

Machine Operator

Service Technician

Name the location / place where the equipment is installed.

Project name (could be the name of the place or company name where the equipment is installed or otherwise):

How would you rate our responsiveness to your inquiry?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate our support documents to prepare a suitable quotation (questionnaire, layout, ...)?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate our items description in the quotation?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

What webinar topics would you like to attend from ANIS? (Choose up to 3 most important)

Remote support

Baler accessories presentation

Machine upgrades

Machine operations and process dashboards

e-learning preventive services

Connectivity to other Factory equipment and machines

Product portfolio presentation

Important factors for choosing the right baler for your needs

Baler's Troubleshooting

Start-up training

General technical information of the baler

Safety in use and during maintenance

Use and operation of the baler

Maintenance (Daily – end user maintenance), Periodically (Customer and dealer)

How would you rate our pre-sales activities according to ANIS competition?

Worse

Equal

Better

Please, comment the reason for such rating!

Sales

Kategorija

Sales

I. part: Customer Satisfaction Survey after equipment start-up

How would you rate the value for money of the product?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate our payment process?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate our delivery time accuracy?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate our technical support?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate our commercial support (product catalogs, internet home page)?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

What equipment have you purchased from ANIS Trend d.o.o.? (Select all that apply.)

Channel Baling Press

Scrap Metal Baler

Conveyor Belts

Sorting Lines

How would you rate our installation, commissioning of the machine, training?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How would you rate ANIS sales activities (payment terms, machine commissioning) according to the competition?

Worse Equal Better

Please, comment the reason for such rating!

Shipment, Transport, Protection, Documentation

Kategorija

Shipment, Transport, Protection, Documentation

I. part: Customer Satisfaction Survey after equipment start-up

How would you rate the delivery experience of our products (Protection, Documentation supplied)?

1 - very bad 2 - bad 3 - medium 4 - good 5 - very good

Please, comment the reason for such rating!

How many purchases of machines and equipment have you made so far from ANIS?

This is my first purchase

Between 2 - 3

More than 3

How likely are you to purchase any of our products again?

Somewhat likely

Not so likely

Very likely

Not at all likely

Extremely likely

Please, comment the reason for such rating!

How likely is that you would recommend ANIS product to a friend or colleague?

Somewhat likely

Not so likely

Very likely

Not at all likely

Extremely likely

Please, comment the reason for such rating!

Comments

Kategorija

Comments

I. part: Customer Satisfaction Survey after equipment start-up

In your own words, how would you describe your overall experience while using our product?

Do you have any other comments, suggestions or concerns which can help us to improve the user experience?

Thank you for taking the time to complete this survey. We truly value the information you have provided.